Debt Help

Financial Hardship Resources

We know that financial difficulties can feel overwhelming. Whether you’re facing a job loss, family changes, or other challenges, please know that you’re not alone and that there are options. We’re here to listen, understand your situation, and work with you to find a path forward.

We’re Here to Work With You

We understand that life doesn’t always go as planned.

Financial hardship can happen to anyone. And when it does, the last thing you need is more stress. That’s why we’re committed to working with you.

If you’re struggling to pay, reaching out is the best first step you can take. When you contact us, we’ll listen to your situation and explore options together.

We have programs specifically designed for people experiencing financial difficulty. Our team is trained to help you find a solution that works for your situation.

Hardship Programs

We offer special programs for people facing genuine financial hardship. These may include reduced payments, temporary pauses, or other accommodations. Every situation is different, and we’ll work with you to find the option that’s right for your circumstances.

Request a Payment Review

If your current payment arrangement isn’t working, let us know. We can review your situation and discuss adjustments to your plan. Our goal is to find a solution that’s sustainable for you, even if that means smaller payments over a longer period.

Contact Us

Call Centre Hours of Operation

We’re here to assist you with your enquiries.

Monday through Thursday: 8:00 a.m. – 8:00 p.m.
Friday: 8:00 a.m. – 6:00 p.m.
Saturday: Closed
Sunday: Closed

Email

Send us an email at any time if you have general questions or prefer written communication. We typically respond within one business day.

support@ardentcredit.com.au

Online Portals

Access your account 24/7 through our secure portal. You can view your balance, explore payment options, and manage your account at any time.

Access Account

Phone

Prefer to talk to someone? Our support team is here to listen, answer your questions, and help you find a solution that works for you.

1800 418 394

Feedback Form

Have feedback about your experience? We want to hear from you. Your input helps us improve and serve you better.

Submit Feedback